Wholesale Terms and Conditions of Purchase

Wholesale - FOR STOCKING AND NON-STOCKING CUSTOMERS

Prices

Conditions of Purchase

We are a custom art production company. All work is made when ordered. All orders are sent to our production studio the day of the order and as such, may not be amended. Orders are produced on a first-in, first-out basis, and therefore, orders may not be added to after placement. All sales are final.

Order Minimums

Payment  Terms

We accept MasterCard, Visa or Check. We do not take American Express or other credit cards. Credit cards will be charged when your order is sent to our production studio. Checks must be received prior to order processing.

Shipping

All continental United States orders are shipped via FedEx or UPS and incur a 15% packaging, shipping and handling charge. We make every effort to ship as economically as possible, but due to the delicate nature of our products, additional measures are sometimes needed to ensure the safe delivery of items that are large and fragile. Most orders are shipped in 10-15 business days. We do not recommend drop shipping, due to improper handling of glass and delicate products during unpacking plus the ability and availability at residential locations to receive large packages. Should you request this service, an additional 10% surcharge will incur.

Returns

All sales are final. All damage claims must be made within 48 hours of receipt. While we carefully protect and package our products, should damage occur, please fax or email us the enclosed DAMAGE CLAIM FORM. Upon approval we will send you a replacement and shipping paperwork to return the damaged product in our replacement container.

Quality Assurance

All of our products are custom designed and hand manufactured in the United States of America. We use the finest framing materials and quality assembling processes. Our product components are from nature, and as such, are fragile and imperfect by nature. Variations in size and color, as well as irregular edges, voids, flaking, and small chipping may be present. This is the nature of an organic product. Our production studio staff is attuned to nature’s own unique variations and selects components for production with care so that our product is received and enjoyed for its unique and inherent qualities.